Our local care management teams provide expertise and support to our carers, enabling them to deliver outstanding home care to our clients and their families. Unlike many care providers, we place a huge emphasis on the local presence of our care management teams ensuring that we deliver truly local support to our care teams.
We also have a ‘decentralised’ way of working, whereby we ensure that responsibility always lies with the local branch for its local geographical area. This means that our care management teams have the autonomy and responsibility to make the best decisions and truly embed our service in the local area.
Our care management teams are made up of:
- Registered Branch Managers – overall responsibility for smooth running of the branch
- Care Managers – providing day-to-day support to our staff, clients and their families
- Senior Carers – providing community-based support to our staff and clients and administration support to the care management team
- Recruitment & Community Managers – ensuring we recruit and train the best people and building links in the local community
If you would like to join our team click below to learn more about care management team roles available in our local branches.
Meet a Registered Branch Manager
Lorna Miles
Lorna joined us in 2013 and is the Registered Branch Manager of our Harrogate office. She has over 25 years’ experience in the home care industry and has overall responsibility for the home care services we deliver across Yorkshire. She has a fantastic team of people around her and has achieved an Outstanding rating from the Care Quality Commission (CQC) at her last two inspections in 2015 and 2017.
When asked about working at Carefound Home Care, Lorna shared: “I love what we do at Carefound Home Care and the outstanding CQC ratings we have achieved clearly evidence the passion, drive and expertise of all of our team. We are totally committed to providing the highest quality care to our clients and unrivalled levels of local support to our staff and I look forward to even better things in the future.”
Meet a Care Manager
Lucia Chovancova
Lucia joined us in 2021 as a Care Manager at our West Bridgford branch. She brought with her extensive experience of the home care industry and is responsible for working closely with our clients and their families day-to-day and providing constant support to our care team. She has been an integral part of our West Bridgford branch achieving an Outstanding inspection rating from the CQC in 2022.
When asked about being a Care Manager at Carefound Home Care, Lucia said: “As a Care Manager I work closely with the wider care management team to provide an excellent level of support to our carers and clients, ensuring they receive outstanding care in their own homes. I take great care to manage rotas in a way that ensures the right carers are matched to the right clients – it’s really important to ensure our carers are happy with their workload and our clients receive good continuity of care. I also regularly meet new and existing clients to complete their care needs assessments and care plans so that our carers have the right information to hand to meet their individual needs. I love working for Carefound Home Care as to me this is the ultimate care company. It makes me so proud to be part of such an amazing, outstanding rated team and the support I have had on my professional journey so far has been brilliant.”
By far the best company I have ever worked for. Management are always available and more than happy to assist. Would 1000% recommend - Full Review
Care Assistant in West Bridgford | 09 Feb 2023
The managment teams are second to none, they work their socks off and they actually care - Full Review
Live-in Carer in Harrogate | 24 Jun 2022
Excellent training and online which is helpful. Regular support visits and always feeling rewarded - Full Review
Live-in carer in West Bridgford | 16 Feb 2023
A plethora of training offered to help improve your own personal progression - Full Review
Care Assistant in Wilmslow | 28 Feb 2022
