Survey reveals exceptional satisfaction at Carefound Home Care

Monday, 30th May 2022

A client and staff survey recently completed by Carefound Home Care shows that 100% of families would recommend their service.

Carefound Home Care provides highly personalised home care services to older people enabling them to continue to live safely at home. They have local branches based in Cheshire, Nottinghamshire and Yorkshire.

Every year the company conducts anonymous satisfaction surveys across its clients and staff to measure how the service is performing and where it can improve. More than 170 surveys were sent out this year with exceptional feedback received from clients, their families and staff.

100% of clients said they would recommend Carefound Home Care and 98% said they were satisfied with their care. 98% said their carer is well matched to them and 93% said their local care management team is helpful.

The response from staff members was also excellent with 98% of staff saying they are proud to work for Carefound Home Care and 98% would recommend it as a good company to work for. 100% of staff felt well trained and 98% felt well supported in their job.

Oliver Stirk, Managing Director of Carefound Home Care, commented:

“At Carefound Home Care our annual satisfaction surveys are a great tool to help us understand how our clients, their families and our staff are feeling.”

“We’re delighted to see the positivity across our service this year and the fact that 100% of families would recommend us shows how much they value the specialist care and support we provide.”

Oliver, who is calling for people considering a new career or experienced carers looking for a career change to join their team, added:

“It’s also fantastic to see such great feedback from our professional carers, particularly regarding the training, support and career progression we offer.”

“At Carefound Home Care we’re passionate about improving the well-being of our clients and their families and giving our staff the best support and opportunities. If you think you could change lives and grow your career with us, we’d love to hear from you!”