Training and Development

Market-leading training and ongoing professional development

Specialist induction training programme

We believe that empowering our team with the skills you need to make a genuine difference to your clients’ daily lives is not only key to delivering the highest quality home care service, but also enables you to enjoy your role, fulfill your potential and be recognised as the best at what you do.

Everybody who joins our award-winning team completes a comprehensive 5-day induction course followed by ‘on-the-job’ shadowing of experienced members of our team in the community. Our induction course is delivered by our in-house training team covering everything from the basic health and social care qualification – The Care Certificate – to specialist areas such as medication management, moving & handling, dementia and Parkinson’s. The course has been designed to be informative, interactive and engaging, ensuring that all members of our team are highly skilled regardless of their previous experience.

All training takes place at our local offices in Harrogate, Yorkshire and Wilmslow, Cheshire and you are paid to complete it. For live-in carers travelling from further afield we are able to subsidise your accommodation (which we can arrange locally).

Our 5-day induction course covers:

  • Understand your role – introduction to the Company, how we work, what we expect of you, our systems and your individual role. Also covers general policies such as pay, rotas, annual leave, sickness absence and dress code
  • Person centred care – providing care according to your individual clients’ needs, individual client assessments and care plans. Also covers how to support your client to be as independent as possible and manage discomfort, pain or distress
  • Communication – how to communicate effectively with everybody involved in the ‘circle of care’ (the client, family members and friends, colleagues, GPs, nurses etc.), using communication aids and technologies and our Company communication systems
  • Managing information – how we manage and communicate information and documentation
  • Duty of care – our individual responsibilities towards our clients and how we deal with incidents, difficult situations or conflict
  • Privacy and dignity – maintaining privacy and dignity including the delivery of personal care, how to support active participation and enable clients to make their own choices
  • Equality and diversity – how to work in an inclusive way with clients and colleagues, and how you can access help, advice and support
  • Food safety, nutrition and hydration – understanding nutrition and how to deliver a nutritional diet, management of fluids and hydration and how to recognise malnutrition and dehydration
  • Mental capacity and mental health – understanding mental capacity and general mental health conditions
  • Health and safety – our approach to risk assessment and health and safety including fire safety, hazardous substances and accidents
  • Moving and handling – the theory and legislation of supporting clients with moving and handling plus a practical session including the use of specialist equipment (e.g. hoists)
  • First aid – how to deal with accidents and incidents, deliver first aid and basic life support
  • Safeguarding – how to recognise abuse and prevent harm
  • Infection control – how to prevent the spread of infection including using personal protective equipment
  • Your personal development – how we support you to develop personal goals and improve your skills, knowledge and understanding. This includes how our supervision, appraisal and quality assurance processes work
  • Medication management – accredited course qualifying you to administer and manage medications to clients in the community
  • Dementia – dementia awareness training and specialist training in association with the Contented Dementia Trust covering introduction to dementia, living with dementia, communication and the SPECAL Photograph Album

Once you have completed our induction course you are required to shadow members of our home care team in the community to enable you to put your learning into practice and demonstrate that you are competent to work alone.

Following this, you will attend a safe to leave meeting with your Home Care Manager where all of your training assessments and evidence is reviewed and signed-off and you will be awarded your training certificates. You will only progress to supporting clients alone once you and your Home Care Manager are happy and comfortable that you are sufficiently competent and ready.

Ongoing mentorship, supervision and support

Your training and support does not stop once you have completed your induction programme. All staff members are assigned a mentor who will provide you with additional support during your first 3 months with us. You will also attend Supervision Meetings with your supervisor every 3 months and Appraisal Meetings with your Home Care Manager every 12 months.

We pride ourselves on being a local, specialist company which offers marketing leading support to its staff – you will receive constant input and support from your local Care Management Team which includes 24/7 access to our local, on-call team.

Continuing professional and career development

We support and encourage all of our staff to develop a personal training plan following their graduation from our induction programme and we will help you to improve your skills to enable you to deliver better care to your clients and achieve your long-term career goals.

We offer and support everybody in our team the opportunity to progress to a Level 2 Health & Social Care Diploma after 6 months with the Company. There are also a host of other additional courses available including in specialist areas such as dementia and Parkinson’s, or even more advanced health & social care diplomas from level 3 up to level 5. All members of our team also receive annual refresher training.

We seek to offer many career opportunities and we always celebrate members of our team who are promoted into more senior roles including senior care, coordination, management and training roles.