Keeping our clients, our staff and their families safe

At Carefound Home Care the health and wellbeing of our clients and our staff is our priority and in light of the ongoing outbreak of coronavirus (COVID-19) we feel it is important to provide our clients, their families and our community with further information about what we are doing to help our clients, our staff and those around us stay safe and what you can do to stay safe and vigilant.

We are very proud that the huge efforts of our teams to protect and support our clients, whilst ensuring the safety and wellbeing of our staff, has produced positive outcomes across our service to date and clearly demonstrated that home care is the safest care during the coronavirus (COVID-19) pandemic.

“I have been complimented by other health professionals, doctors, social workers on the excellence of care that they both provide, they cannot find fault with any aspect of the care they give. Personally my stress levels are greatly reduced now I know my parents are in such safe and capable hands.”

Daughter of Mr and Mrs T, Yorkshire

Our coronavirus policy

We have implemented a COVID-19 Policy which is continually evolving and provides our staff with protocols and procedures to follow based on the latest guidance from NHS England. This includes:

  • closely following guidance from Public Health England, NHS England, United Kingdom Home Care Association (UKHCA), Gov.UK and ACAS
  • ensuring our staff and our clients are kept updated on actions being taken to reduce the risks of exposure
  • following NHS advice if a staff member, a household or a client has symptoms of coronavirus, including stay at home guidance
  • ensuring access to adequate and suitable personal protective equipment (PPE) and clothing, including hand sanitiser and additional PPE to comply with latest advice (e.g. protective face masks)
  • arranging weekly testing of our staff for COVID-19
  • facilitating the rapid vaccination of all of our staff
  • ensuring infection control measures are followed at all times including:
    • wearing new disposable gloves, disposable aprons and disposable masks for every single client visit
    • washing hands with soap and water frequently (for at least 20 seconds) – including at specified points during care delivery, when we arrive at a client’s home and just before we leave
    • if no hand washing facilities are accessible, using hand sanitiser if available
    • covering the mouth and nose with a tissue while sneezing or coughing
    • disposing of used tissues promptly and carefully (bag and bin them)
    • not using cloth handkerchiefs or reusing tissues
    • not touching the eyes, nose or mouth if hands are not clean
    • washing hard surfaces (e.g. worktops, doorknobs) as frequently as possible with the correct anti-bacterial solutions, especially in areas with a high general use
    • not sharing cups or water bottles
    • not sharing cutlery or crockery without thorough cleaning first
    • not sharing food and drink which may have come into contact with other individuals first
    • avoiding unnecessary travel
    • avoiding crowds where possible
    • in the office: refraining from using other peoples’ telephones, cleaning our own telephones frequently, cleaning keyboards frequently, trying to use our own equipment if possible, not meeting in large groups unless absolutely necessary (by using Skype or similar options instead)

Our business continuity policy

We have a thorough Business Continuity Plan which details the steps we take in the event of a major incident such as a coronavirus outbreak.

This includes steps we will take if our staff capacity to deliver care is significantly reduced. In this scenario we will prioritise care visits according to client needs to ensure critical care is covered first, using a tried and tested methodology that our team are well prepared to implement.

We are also in constant contact with our professional carers and keep an up-to-date record of who may be impacted by government measures such as school closures and who can provide additional availability if necessary.

Our technology in place is also of great benefit during these challenging times and we are using this to reduce unnecessary face-to-face contact where possible. This includes carrying out staff meetings, support visits and staff supervisions online or by telephone.

We recognise that the need for our service may increase as pressures on the primary care system evolve and so we are always working to increase our capacity to support families where we can. This includes our one-to-one live-in care service which we believe reduces the risk of infection given that it requires fewer interactions between staff, clients and others. Please do not hesitate to contact us should you wish to learn more about this service.

Latest official guidance

For the most up-to-date information and official guidance on coronavirus, please visit the links below:

GOV.UK  – Coronavirus (COVID-19) What you need to do

NHS Coronavirus (COVID-19) guidance

Public Health England Coronavirus (COVID-19) guidance

We will continue to work tirelessly to support you, your family and our staff as this situation evolves and I would like to thank you for your support and cooperation.

As ever, should you have any questions or concerns please do not hesitate to contact your local care management team.

Oliver Stirk
Managing Director

Call us in Cheshire: 01625 326470
Call us in Nottinghamshire: 0115 7270941
Call us in Yorkshire: 01423 774070

Our carers being recognised in Westminster

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