Awards and accreditations
Carefound Home Care is recognised as a leader in the home care industry
Our locally managed, highly personalised home care service has been shown to improve health and well-being outcomes for older people, and we’re very proud that families from across our local regions have trusted us to be their chosen care provider over many years.
With an unrelenting focus on helping older people enjoy a better quality of life at home, we have been recognised for being the best in a number of different ways including verified reviews from our clients and their loved ones, independent inspections from the Care Quality Commission (CQC), at local and national awards, and accreditations from local authority and NHS bodies.
All of these signals demonstrate why we are recognised as a leading home care provider, committed to supporting our clients and their families, our staff, and our local communities.
Leading reviews from our clients
You can also see reviews from our clients and their families on Trustpilot.
Inspected and regulated by the Care Quality Commission
Carefound Home Care is registered with the Care Quality Commission (CQC) for the home care services we provide, which is different from some other home care providers who are introductory agencies and therefore unregulated.
The CQC is the independent regulator of health and adult social care in England and is responsible for making sure that health and social care services provide people with safe, effective, compassionate, high-quality care. During the CQC’s rigorous inspection regime care providers are given either an Outstanding, Good, Requires Improvement or Inadequate rating, based on the five key questions they ask:
- Are they safe? – you are protected from abuse and avoidable harm
- Are they effective? – your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence
- Are they caring? – staff involve and treat you with compassion, kindness, dignity and respect
- Are they responsive to people’s needs? – services are organised so that they meet your needs
- Are they well-led? – the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture
Our CQC inspection results are unparalleled across the home care industry:
Harrogate branch
Our Harrogate branch is rated Outstanding by CQC and is one of the only care providers in the country to have achieved this prestigious rating for a second time.
West Bridgford branch
Our West Bridgford branch is rated Outstanding by the CQC and is one of the few home care providers in the country to have achieved this accolade at its first inspection.
Wilmslow branch
Our Wilmslow branch is rated Outstanding by the CQC and is one of the only home care providers in the country to be judged as outstanding in all five areas – safe, effective, caring, responsive and well-led.
York branch
Our York branch was newly registered with the CQC in December 2022 when inspectors checked that the service is likely to be safe, effective, caring, responsive, and well-led.
Award winning recognition
Our home care service has been recognised with a number of local and national awards, ranging from those based on actual feedback from our clients and their families, to royal recognition from HRH The Princess Royal.
Top 20 Home Care Group
This award recognises the top 20 home care groups in the UK on the leading home care reviews website, homecare.co.uk. It ranks providers based on actual reviews received from people receiving care, plus their friends and families, and Carefound Home Care is one of the top 20 out of 966 home care groups in the UK. We have won this award four years in a row, demonstrating how much people value the difference our home care service makes.
Princess Royal Training Award
The Princess Royal Training Awards are run by City & Guilds and celebrate employers who show outstanding commitment to learning and development and demonstrate how their training has positively impacted the business and their people. The awards are evidence-based, and there is a rigorous application process involving an online application, a virtual assessment from an assessor, and a recommendation from the assessor to HRH The Princess Royal. We are incredibly proud to have received this royal recognition for our care professional pathway, which is a structured 6-month programme designed to ensure care professionals are competent and confident in their roles, so that they can make a genuine difference to their clients’ lives.
Great British Care Awards
The Great British Care Awards are a series of regional events across the UK and celebrate excellence across the care sector. The award categories are judged by sector experts, with the regional winners advancing to the national finals where individuals from across the country are recognised. People from across our branches have won regional and national awards at the Great British Care Awards, including the Home Care Worker Award, the Home Care Registered Manager Award, the Palliative Care Award, the Three R’s Award, the Workforce Development Award, the Dementia Carer Award, and the Care Newcomer Award.
An accredited, approved provider
We understand the importance of working in partnership with the important bodies across the health and social care sector. We are therefore a preferred and approved provider for a number of NHS and local authority organisations across our local regions.
Contact our local team
We try to make the process of arranging your care as easy and straightforward as possible. Contact our local team today to begin your home care journey.
Inspected and rated
Outstanding by the CQC
