Refer a client

Terms and conditions

The following terms and conditions apply to our refer a client scheme:

• If you refer a client who may benefit from our home care services, you are eligible for a reward of £500
• All referrals are subject to final approval by our Finance Manager and / or Regional Care Manager
• Referrals must be submitted at the time of the initial enquiry or within 14 days thereafter. Referrals received after this period will not be accepted or backdated
• The referred client must be privately funded to be eligible (i.e. not funded by the local authority or NHS)
• The referrer must be a current employee of Carefound Home Care, or next-of-kin of somebody already drawing on our services when the referral is made
• An assessment of care needs must be undertaken by a member of Carefound Home Care’s care management team to ensure we are able to meet the care needs of the client
• A minimum of 40 hours of care for hourly home care referrals and 4 weeks of care for live-in care referrals must have been provided
• The referrer must have consent from the person receiving care or their next of kin to provide their personal contact information
• Carefound Home Care reserves the right to modify or remove this incentive at any time
• This incentive cannot be used in conjunction with any other employee or next-of-kin incentives
• This incentive is only applicable for next-of-kin who already have a loved one drawing on Carefound Home Care’s services
• This scheme only applies to new clients who have not used Carefound Home Care’s services for a minimum of 12 months prior to the date of referral
• A refer a client payment cannot be substituted or used as a deduction from your loved one’s existing care package
• For next of kin, payment will be made electronically only, within a month of a successful referral
• For employees to receive the referral bonus, they must still work for Carefound Home Care at the end of the minimum time period set out for each service above
• For employees, any referral amount is paid to the referrer in their payslip and is subject to tax and national insurance
• There is no cap on the number of referrals an employee or next-of-kin can make. All rewards will be paid accordingly
• If two or more individuals refer the same client, only the first referrer will receive their referral rewards
• Referrers are still eligible for rewards even if a client meets the above criteria at a later time within the following 12 month period
• You agree to refund on demand (without any time limit) any reward where you are found to be in breach of this policy