Why Carefound Home Care?
Reasons why families choose our outstanding home care service
With over a decade of experience in helping older people enjoy a better quality of life at home and ‘Outstanding’ ratings from the Care Quality Commission (CQC), we have a proven track-record of providing the best home care to families.
At Carefound Home Care, everything we do is aimed at making a demonstrable difference to people’s lives. Whether we’re supporting our clients with flexible hourly home care, or 24-hour live-in care, our home care service is highly personalised to each person’s needs and we are incredibly proud to have been rated ‘Outstanding’ by the CQC at all inspections to date.
We also know how important it is to the families we support that our care professionals are trained to the highest standards, and this is why we invest heavily in the recruitment, training and development of the people we employ.
The reputation we have built across the local communities we support is something we are very proud of, and we are committed to continuously improving our service so that we remain the best at what we do.
Our reviews
Why choose us?
Fully regulated, award winning care
Fully regulated by the Care Quality Commission (CQC) – our branches are individually inspected by the CQC and we are unique in the UK having achieved an ‘Outstanding’ rating at all inspections to date
Award winning home care – we have won regional and national awards for the home care services we provide and the quality of people in our team, including Royal recognition through the Princess Royal Training Award
Unique quality assurance processes – constant reviews of our service including at regular staff, branch and management meetings
Locally owned and managed
Local care management team – our hourly home care and live-in care services are managed by our local branches ensuring that you receive truly local care
Local care professionals – care professionals are typically employed from the local area ensuring they are able to build strong relationships with clients
Not a franchise or a national company – being flexible, innovative and locally driven has helped us become a provider of choice for individuals and families seeking elderly care services
Expert care professionals
Comprehensive recruitment and selection process – includes telephone interviews, face-to-face interviews, reference checks and an Enhanced Disclosure and Barring Service check (only top 2% of applicants are employed)
Fully employed care professionals – staff are well remunerated and rewarded for the care they provide
Continuity of care – preferred employer which attracts and retains the best people who are matched to you
Leading training programme – in-house care professional pathway with Royal recognition of the Princess Royal Training Award, which includes specialist training for complex conditions such as dementia and Parkinson’s
Ongoing professional development – care professionals encouraged to enhance their skills and at a minimum typically progress to a Level 2 Diploma in Health and Social Care
No agency staff – we employ, support and take full responsibility for our staff
Fully managed 24/7 support
Expert, local branch teams – our care professionals and clients receive constant contact and support from our local care management teams
24/7 on-call team – we operate a 24-hour local on-call service for our team
Fully managed home care service – we take full responsibility for your care team including training, management, support and employment
Regular review processes – we constantly review our care service including ensuring clients’ needs are being met and they are experiencing the best outcomes
Experts in home care for older people
Specialist in supporting older people – true expertise in helping older people remain at home and promoting their health and well-being
Expert approach to medical conditions – specialist in supporting complex health conditions such as dementia and Parkinson’s in collaboration with Contented Dementia Trust and Parkinson’s UK
Links with local services – strong working relationships with other local support services for older people
Individually tailored service
Personalised, tailored service bespoke to you and your family – thorough assessment processes and care plans established based on individual needs
Focus on improving health outcomes – we monitor your health outcomes and work proactively to improve these, as demonstrated by our annual review
Fully comprehensive choice of support options – anything from basic domestic support, companionship, personal care, medication help through to supporting people with specialist medical conditions such as dementia and Parkinson’s
Flexible, reliable service – hourly home care or 24-hour live-in care, available 365 days a year
Contact our local team
We try to make the process of arranging your care as easy and straightforward as possible. Contact our local team today to begin your home care journey.
Inspected and rated
Outstanding by the CQC
